Privacy Policy

1. Information We Collect

We collect information to provide and improve our Services, ensure platform safety, and facilitate meaningful connections:

• Account Information: Name, email address, phone number, and password.
• Profile Information: Demographic details, education, career, religious sect, family details, lifestyle preferences, and photographs.
• Verification Data: Government-issued ID or passport details necessary to verify your identity (this data is processed securely and not displayed publicly).
• Communication Data: Chat messages, Family Notes, and Match Progress decisions made within the platform.
• Technical Data: IP addresses, browser types, and device identifiers collected for security and analytics purposes.

2. Relationship-Scoped Privacy Model

FixMyRishta utilizes a strict Relationship-Scoped Privacy model to protect your data. This means:

• Public Discovery: Basic, non-identifying profile data (such as age, height, education, and blurred/watermarked photos) is visible to verified Primary Members.
• Connected State: Sensitive details (such as full name, unblurred photos, and exact contact information) are only revealed when a mutual Connection is formally accepted.
• Family Isolation: Private Family Notes and Match Decisions are strictly partitioned. Family members cannot access the Primary Member's personal chat, and opposing families cannot see your family's private drawing room notes unless explicitly shared.

3. How We Use Your Information

We use your information exclusively to:

• Operate, maintain, and provide the features of the Service.
• Verify your identity and maintain a safe, spam-free environment.
• Facilitate the matching engine and discovery process.
• Process payments for Premium memberships securely (via third-party payment processors).
• Provide customer support and resolve disputes.

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may disclose your data only in the following circumstances:

• With Your Consent: When you express interest or form a connection, relevant profile data is shared with that specific user.
• Service Providers: To third-party vendors (e.g., hosting, SMS gateways, payment processors) who assist in running our platform under strict confidentiality agreements.
• Legal & Safety: If required by law, subpoena, or to protect the safety, rights, and property of FixMyRishta, our users, or the public.

5. Data Retention and Deletion

We retain your personal information as long as your account is active. If you choose to delete your account, your profile will be permanently hidden.

However, we may retain certain information (such as chat histories, block lists, and financial transaction records) for a limited period as required by law, to resolve disputes, or to enforce our Terms of Service.

6. Security Measures

We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact our Data Protection Officer at:

privacy@fixmyrishta.com